Refund Policy

At Hannah Jane Couture, each bridal gown is made or ordered specifically for you. Because of the custom nature of our dresses, all bridal gown sales are final and non-refundable. We take great care to ensure your dress is ordered to the correct specifications and encourage brides to be certain of their choice before finalizing their order.

Custom Orders

Bridal gowns are considered custom orders and cannot be refunded, returned, or exchanged once purchased. This policy protects the integrity of your order and ensures every bride receives a gown created just for her.

Accessories & Other Items

Accessories such as veils, jewelry, and other non-custom items may be subject to different policies. Please ask a team member for details before purchasing.

Appointments & Deposits

Appointment deposits, when required, are non-refundable but may be applied to your gown purchase.

Our Commitment

While we cannot accept returns on dresses, our team is committed to providing an unforgettable experience from the moment you walk through our doors until the day you pick up your gown. We will assist with fittings, alterations guidance, and any support you need to ensure your dress is everything you dreamed of.

If you have questions about our policies, please contact us directly—we are always happy to help guide you through the process with transparency and care.